SHIPPING

Jewellery is shipped via Royal Mail with Signature Required. Please enquire for International shipping rates or if you have a preferred shipping carrier.

• UK – £3
• EU – £6
• World – £15
• Complimentary Custom Orders Royal Mail Shipping – Free

We insure all packages against theft and accidental damage while in transit. Once the package is delivered and signed for, we are no longer liable. Orders cannot be delivered to PO Boxes.

Orders placed Monday – Friday before 12pm GMT will be processed that day and if the item is in stock, it will ship within 1-3 business days. We do not process or ship orders on Saturday, Sunday or national holidays.

Made-to-order collection pieces take approximately 4-6 weeks to produce. Custom orders take approximately 8-10 weeks.

For international shipments, duties and taxes are the responsibility of the customer. Duties and taxes vary from country to country. Please check your local duties policies before placing your order.

To check the status of your order please email us at studio@ceverine,co. Please include your order number and we will get back to you with a status update within 24 hours, Monday – Friday.
For tracking, please refer to the tracking number received in your shipping email notification.

 

RETURNS & EXCHANGES

Due to the handmade nature of the pieces, we do not offer refunds at this time, but you are welcome to return pieces for store credit within 14 days of purchase. Contact studio@ceverine.co to receive a return processing number.

When shipping back your order, please include a note with your contact information. We suggest shipping with a reliable and insured carrier only.

All pieces will be subject to a quality control inspection, and the original packaging must be intact. We will not accept any return if the product shows signs of wear, has been used, or altered from its original condition in any way. We reserve the right to refuse a return if the item received is determined to be damaged or unsaleable.

Special orders and custom orders cannot be returned for exchange and are determined final sale.

Ceverine Girard is not responsible for lost or stolen packages in the case of a returned shipment.

All outside EU orders are final sale.

Effective Date: January 31st, 2025

At Ceverine, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with us. By using our services, you agree to the practices described in this policy.

1 . Who We Are
Ceverine operates as a sole vendor based in London, United Kingdom. For any questions regarding this Privacy Policy, you can contact us via email at studio@ceverine.co.

2 . Information We Collect
We collect the following personal information to provide you with our services:

Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details.
We do not collect non-personal data such as cookies or IP addresses, nor do we obtain data from third-party sources.

3 . How We Use Your Information
Your personal information is used for the following purposes:

• Processing and fulfilling your orders.
• Shipping products to your designated address.
• Responding to inquiries and providing customer support.
• Sending occasional marketing emails if you have opted in.

We ensure that your data is used solely for these purposes and handled personally by Ceverine.

4 . Sharing Your Information
We do not sell or share your personal information for advertising purposes. However, we share your information with:

Shipping Carriers: To deliver your orders.

When transferring data to third parties, we ensure compliance with applicable data protection laws, including the UK GDPR.

5 . Data Security
We take your privacy seriously and use the following methods to protect your information:

Your personal data is stored securely on a cloud-based system.

While we do not currently have specific protocols for handling data breaches, we are committed to implementing appropriate measures as needed.

6 . Your Rights
Under UK data protection laws, you have the following rights regarding your personal data:

• Access and Correction: You can request to review and correct any inaccuracies in your data.
• Deletion: You may request the deletion of your personal data.
• Withdrawal of Consent: You can withdraw your consent for us to use your data at any time.

To exercise these rights, please email us at studio@ceverine.co.

6 . Cookies and Tracking
We do not use cookies or other tracking technologies on our website.

7 . Third-Party Links and Services
Our website may contain links to social media platforms. Additionally, our online store is powered by WooCommerce, which may process some of your personal data. Please review their privacy policies to understand how your data is handled.

8 . Children’s Privacy
Our services are not directed toward children under the age of 16, and we do not knowingly collect data from minors.

9 . Updates to This Privacy Policy
We may update this Privacy Policy as laws change. Any significant changes will be notified via a banner on our website. We encourage you to review this page periodically.

If you have any questions or concerns about this Privacy Policy, please contact us at studio@ceverine.co